Terms of Service

1. Acceptance of terms

By creating an account or using AI Employee (the "Service"), you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company. If you do not agree, do not use the Service.

2. The service

AI Employee provides an embeddable AI assistant that answers website visitor questions from knowledge you supply, helps book appointments, captures leads, and can hand a conversation over to a human. Features vary by plan and may change over time.

3. Accounts

• You must provide accurate registration information and keep it current.
• You are responsible for keeping your password secure and for all activity under your account.
• You must notify us promptly at [SUPPORT EMAIL] of any unauthorised access.
• You must be at least 18 years old, or the age of majority where you live.

4. Free trial

New accounts receive a 3-day free Pro trial. No payment card is required to begin. At the end of the trial your account reverts to the Free plan unless you choose a paid plan. We may modify or withdraw trial offers for future signups at any time.

5. Plans, billing, and cancellation

• Paid plans are billed in advance on a recurring monthly basis until cancelled.
• Prices are shown on our pricing page and are exclusive of taxes unless stated otherwise.
• You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
• Except where required by law, payments already made are non-refundable. Partial months are not pro-rated.
• We may change pricing with at least [30] days' notice before it affects your next renewal.
• If payment fails, we may suspend access until the balance is settled.

6. Your responsibilities as a business owner

You control what your assistant knows and says. You are responsible for:

• The accuracy of the hours, services, prices, policies, and FAQs you train it on.
• Honouring — or correcting — commitments the assistant makes to your customers on your behalf.
• Telling your website visitors that they are talking to an AI assistant and that their messages are processed, as your local law requires.
• Having a lawful basis to collect the visitor data your assistant gathers, and providing your own privacy notice.
• Responding to your customers' data requests. You are the data controller for their data; we act as your processor.

7. Acceptable use

You must not use the Service to:

• Break any law, or infringe anyone's rights.
• Deceive people about who or what they are dealing with, including impersonating a real named person.
• Send spam or unsolicited bulk messages.
• Handle payment card numbers, government identifiers, or health records through the chat.
• Offer regulated financial, legal, or medical advice without the qualifications and disclosures the law requires.
• Probe, scrape, overload, or reverse engineer the Service, or bypass plan limits.
• Upload malware or attempt to gain unauthorised access to any account or system.

We may suspend accounts that breach this section, without refund where the breach is serious.

8. AI-generated content and its limits

The assistant produces responses automatically. Although it is designed to answer only from the knowledge you provide, automated systems can still produce responses that are wrong, incomplete, or unsuitable. You should review your assistant's behaviour before putting it in front of customers and monitor it afterwards.

We do not warrant that responses will be accurate or fit for any particular purpose. Do not use the Service as the sole channel for emergency, safety-critical, medical, legal, or financial decisions.

9. Intellectual property

Yours. You keep all rights to the business knowledge and content you upload. You grant us a limited licence to host and process it solely to operate the Service for you.

Ours. We keep all rights in the Service itself — software, design, and brand. These Terms grant you a limited, non-exclusive, non-transferable right to use it while your account is in good standing.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages, and factors outside our control may cause downtime. Support is provided at [SUPPORT EMAIL], with response targets depending on your plan.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, revenue, goodwill, or data.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of [the amount you paid us in the 12 months before the claim] or [USD 100].

13. Termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service — in which case we will give reasonable notice and, where a paid period remains, a pro-rata refund.

After termination we delete your data in line with our Privacy Policy. Export anything you need beforehand.

14. Changes to these terms

We may update these Terms. We will change the "last updated" date and, for material changes, notify account holders by email at least [14] days before they take effect. Continuing to use the Service after that means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

16. Contact

[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
[SUPPORT EMAIL]